Should you have any cause for complaint about our services please raise your dissatisfaction in the first instance with the person who handles your account. Alternatively, you may submit a complaint through either following channels:
We will acknowledge your complaint within two working days of receipt. We will then advise you of the person dealing with it. We will endeavor to resolve the complaint and to fully revert back to you within ten working days. If we are unable to respond within the said timeframe, we will contact you to advise of the estimated time for resolving your complaint.
Should you not be happy with our response you have the right to take your complaint to either of the regulators listed below.
